FREQUENTLY ASKED QUESTIONS

Opening an Account

Do I have to open an account?
Yes. Opening a new account only takes a few minutes.

Is my account good at all Direct Legal Support, Inc. Service, Inc. offices?
Yes. All Direct Legal Support offices will honor your account once it has been opened.

Is there a fee for opening an account?
No, we do not charge a fee for opening an account.

Is there a monthly fee for service?
No, all payments are due per transaction.

General Questions

I have a new service and need a work order how do I get one?

1. Create an online account.
2. Place an order online.

I have a new service to file or serve. How do I get it to Direct Legal Support?
Place an order to e-file or court file and choose the option to “Serve after Filing”. Once the documents are filed, we will dispatch them to the process server to attempt service.

I filled out a work order and no longer need it, how can I cancel it?
You can cancel a work order by contacting Direct Legal Support at support@directlegal.com or call 1-800-675-5376.

I forgot my password or client #, how can I get it?
Please click the forgot password link on the Client Login page.

What areas do you cover?
We service the entire United States

Do I need a work order for each assignment?
Yes, we require a work order for each assignment. However you may use one work order for more than one document. If you have multiple parties to serve then you must have a separate work order number for each party being served.

Court Questions

Will all California Courts accept fax filings?
Yes. All California Courts accept fax filings as long as they conform to their court rules, with the exception of court appeals and criminal court filings. Unless, it must be e-filed.

Will all Federal Courts accept fax filings?
Most Federal California Courts accept fax filings as long as they conform to their court rules, except where some courts require the attorney of record to e-file directly through the court’s mandated software.

Does the court require the originals?
No. According to California Rules of Court #2007(d) Notwithstanding any provision of law to the contrary, including sections 255 and 260 of the Evidence Code, a signature produced by facsimile transmission is an original.

What about exhibit tabs?
Direct Legal Support will attach tabs where needed (if requested in the order).

Some counties have certain forms on color paper. What do you do?
Direct Legal Support will insert any items required by a specific court (if requested in the order).

How will I get confirmation that my documents were filed?
Direct Legal Support will email any conformed copies back to the user email address(s) associated with notifications for a specific order.

How do you handle court filing fees?
Direct Legal Support will advance any fees for customers in good standing. Fees are processed after completion and submission to the court.

Does Direct Legal Support offer any guarantees?
Yes. Direct Legal Support guarantees an attempt to file your documents by the court deadline, if received by Direct Legal Support’s deadline. Note: All pages must be ready to be filed by Direct Legal Support’s deadline. The court clerk makes the final decision on whether or not your document is filed.

Process Questions

Are you able to serve a faxed document?
Yes, we can serve any documents faxed for service of process. However, some courts require the original document(s). An order must be placed online before faxing the documents to our office.

Do you file the proof after service?
We can file proofs of service, however, there is an additional charge.

Will you advance witness fees?
Yes, we will advance any witness fees for customers in good standing.

Research Questions

Can you guarantee to obtain my copies?
No, because we do not control the court file and have limited court access.

How do I get my copies once you have obtained them?
They will be emailed once retrieve. If they are original or certified documents, they will be mailed back to the client. Appropriate fees will apply.

How long does it take to obtain my copies?
It varies on each assignment, but we begin your assignment based off the service level chosen.

How do you handle large copy assignments?
We request that you give us a page limit to order or copy. Sometimes we may request a not to exceed check for copies, given that some case files can have hundreds or thousands of pages.