Frequently Asked Questions

Opening an Account

Frequently Asked Questions:

Do I have to open an account?
Yes. If you are a California Law Firm you have two options, either

  1. an Open Credit Account or
  2. a Credit Card Account. If you are an individual or an out of state law firm, you only have one option, a Credit Card Account.

Is my account good at all Direct Legal Support, Inc. Service, Inc. offices?
Yes. All Direct Legal Support offices will honor your account once it has been opened.

How long does it take to process my application?
Once your application is received by us, it usually takes about 30 minutes to process your application. Once your application is processed you will receive an account number and you can start submitting orders.

Is there a fee for opening an account?
No, we do not charge a fee for opening an account.

Is there a monthly fee for service?
Yes, we charge a court fee for monthly court services for retainer clients.

General Questions

I have a new service and need a work order how do I get one?
There are 3 ways:

  1. Register for online services and fill out an order online.
  2. Go to downloads on our website and download an order form. You can also fill out the form online and print it out once completed.
  3. Call us at 1-800-675-5376 ask for customer service.

I have a new service to file or serve. How do I get it to Direct Legal Support?

  1. Fax the filing or service to the Direct Legal Support, Inc. Service, Inc. office to 1-866-241-0051 or email now.
  2. Overnight your filing or service for a next day filing. Click here to search for the nearest Direct Legal office in California to serve your needs.

I filled out a work order and no longer need it, how can I cancel it?
You can cancel a work order by contacting Direct Legal Support customer service via email or call 1-800-675-5376.

I forgot my password or client #, how can I get it?
You can call Direct Legal Support customer service at 1-800-675-5376 to obtain your client # or password.

Can I email a filing or a service of process?
Yes, however your document and the Direct Legal work order must be scanned to one file. Email your documents now!.

What areas do you cover?
We cover all of California and beyond. Click here to search for the nearest Direct Legal office to serve your needs. The link above to Search for Direct Locations in California. NOTE: It is your responsibility to confirm with the branch office that your documents were received and are able to be prepared for filing or service. If you email original documents for filing Direct Legal Support will prepare it as a fax filing.

Do I need a work order for each assignment?
Yes, we require a work order for each assignment. However you may use one work order for more than one document. If you have papers to server you must have a separate work order for each party being served.

What is the difference between Same Day (Do Today) and Rush?

  1. Same Day is received by our deadline then either completed or attempted by the end of the day.
  2. Rush is received after our deadline or required to be attempted within 24 hours.

Court Questions

Will all California Courts accept fax filings?
Yes. All California Courts accept fax filings as long as they conform to their court rules, with the exception of court appeals and criminal court filings.

Will all Federal Courts accept fax filings?
Most Federal California Courts accept fax filings as long as they conform to their court rules, except where a courts require attorney direct e-filing.

Does the court require the originals?
No. According to California Rules of Court #2007(d) Notwithstanding any provision of law to the contrary, including sections 255 and 260 of the Evidence Code, a signature produced by facsimile transmission is an original.

What about exhibit tabs?
Direct Legal Support will attach tabs where needed.

Some counties have certain forms on color paper. What do you do?
Direct Legal Support will insert any items required by a specific court.

How will I get confirmation that my documents were filed?
Direct Legal Support will call, email, or fax your conformed copy back to you depending on the court location.

How do you handle court filing fees?
Direct Legal Support will advance any fees for customers in good standing. In cases of extremely large advances (over 300.00) Direct Legal may request immediate reimbursement.

Does Direct Legal Support offer any guarantees?
Yes. Direct Legal Support guarantees an attempt to file your documents by the court deadline, if received by Direct Legal Support’s deadline or the next filing is free. Note: All pages must be received completely and ready to be filed by Direct Legal Support’s deadline. The court clerk makes the final decision on whether or not your document is filed.

What do you do with the original summons once the court issues it?
As of January 1, 2007, California Superior Courts do not return summons.

Process Questions

Are you able to serve a faxed document?
Yes, we can serve any documents faxed for service of process. However, some courts require the original document(s).

Do you file the proof after service?
We can file proofs of service, however, there is an additional charge of $15.00. Please note that depending upon the location an extended area charges may also apply.

Will you advance witness fees?
Yes, we will advance any witness fees for customers in good standing.

What is the difference between Same Day and Rush?

  1. Same Day is received by our deadline and is either completed or attempted by the end of the day.
  2. Rush is received after our deadline or required to be attempted within 24 hours.

Research Questions

Can you guarantee to obtain my copies?
No, because we do not control the court file and have limited court access.

How do I get my copies once you have obtained them?
You have the choice of fax, mail or overnight delivery or email. Appropriate fees will apply.

How long does it take to obtain my copies?
It varies on each assignment, but we begin your assignment on the same day we receive the request from your office.

How do you handle large copy assignments?
We request that you give us a page limit to order or copy. Sometimes we may request a not to exceed check for copies, given that some case files can have hundreds or thousands of pages.