At the 2014 PACES Conference (PSACO Annual Conference and Educational Seminar), Direct Legal Support, Inc. owner and past president of CALSPro Michael Kern was invited to speak on the topic of growing your process serving firm.
During his presentation, Michael was able to touch on a number of topics from adjusting to a growing company to knowing when to expand and offer more services. Below are a few of the topics discussed in his presentation.
• Keeping the Family Owned Feel
• Hiring and Adjusting to More Business
• Technology (e-filing, track and status, online ordering)
• When and How to Add New Services
• Client Rewards
• Online Marketing (website, SEO, Google Places)
• Attending and Sponsoring Client Events
• Learning from Associations
• Working with Competitors and Finding Mentors
• Acquisitions Opportunities
• and More
Growing Your Process Serving Business
Below is a condensed preview of the one hour presentation given at the 2014 PACES Conference.
Complete Slideshow Presentation
Below is the complete supporting slideshow for Michael’s presentation.
Invite Michael to Speak at Your Event
As a past president of the California Association of Legal Support Professionals with over 15 years of experience working in associations, Michael has had exposure to many facets of process service, including legislation developments and changes throughout the state of California.
A second generation process server, Michael has been able to transform his father’s company and expand services through internet marketing, embracing technology, knowing when and how to offer new services and client rewards, and through acquisitions, all while keeping a finger on the pulse of the industry. He was one of the first legal support companies in California to offer court reporting and has expanded his company to include numerous offices throughout California.
He has spoken at numerous CALSPro events, the 2014 PACES Conference, and is slated to be a speaker at ServeCon in March of 2014.
To invite Michael to speak at your event, please contact Direct Legal Support, Inc..
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